Shipping Policy

Last updated: 11 August 2026

Thank you for shopping with Future Vision Society.

Many of our products are made to order. This means your product is produced specifically after your order has been placed rather than being taken from pre-existing stock.

Please read the information below before placing your order.

1. Where We Deliver

Future Vision Society currently delivers within the United Kingdom only.

We do not currently offer international shipping.

As we grow, additional destinations may be introduced.

2. Production Time

Our products are produced on demand fulfilment network.

Most orders are normally produced within approximately:

2–7 business days

Production time is separate from delivery time.

Production may occasionally take longer due to:

• high order volumes;

• seasonal demand;

• product availability;

• quality-control checks;

• supplier delays; or

• circumstances outside our reasonable control.

Once your order has been produced, it will be prepared for shipment.

3. Estimated Delivery

After production is complete, your order will be handed to the relevant delivery provider.

The estimated delivery timeframe shown during checkout or provided with your order is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Your total order time consists of:

Production time + Shipping time

We recommend allowing additional time during busy periods such as Christmas, public holidays, promotional events and other periods of high demand.

Under applicable UK consumer law, unless a different delivery period has been agreed with you, goods will be delivered within the legally required timeframe.

4. Shipping Costs

Shipping costs are calculated based on factors such as:

• the product ordered;

• the fulfilment provider;

• the delivery destination;

• the number of items in the order; and

• the available shipping method.

The applicable shipping charge will be clearly displayed during checkout before you place and pay for your order.

5. Tracking

Where tracking is available for your shipment, tracking information will be provided after your order has been produced and dispatched.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Some shipping services or fulfilment providers may use untracked delivery methods. In these cases, a tracking number may not be available.

6. Multiple Packages

If you order multiple products, they may occasionally be produced or fulfilled separately.

This means that products from the same order may:

• arrive in separate packages;

• have different tracking numbers; or

• arrive on different days.

Do not be concerned if part of your order arrives before another part.

7. Delivery Address

Please carefully check your delivery address before completing your purchase.

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us immediately at:

futurevisionsociety.contact@gmail.com

We will try to update the address where possible.

However, because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed once fulfilment has begun.

8. Failed Delivery

If delivery cannot be completed because of an incorrect or incomplete address provided during checkout, failure to collect a parcel or another circumstance attributable to the recipient, the parcel may be returned or otherwise handled according to the carrier's procedures.

Please contact us if this happens.

Where additional production or delivery costs arise because incorrect delivery information was supplied by the customer, additional charges may apply where permitted by law.

9. Delayed Orders

Occasional delays can happen during production or delivery.

If your estimated delivery date has passed, first check any tracking information provided with your order.

If your order appears significantly delayed, contact us at:

futurevisionsociety.contact@gmail.com

Please include your order number so that we can investigate the shipment with the relevant fulfilment or delivery provider.

10. Lost Packages

If you believe your order has been lost in transit, please contact us.

We will investigate the shipment with our fulfilment and delivery partners.

Where an order is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and your legal rights.

11. Damaged or Incorrect Orders

If your product arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible.

Please provide:

• your order number;

• a brief description of the problem; and

• clear photographs showing the product and issue.

We will investigate and arrange an appropriate solution.

More information is available in our Returns & Refunds Policy.

12. Order Changes

Because our products are made on demand, orders may enter production shortly after they are placed.

If you need to change your order, contact us immediately.

We will try to help where possible, but once production has started certain changes may no longer be technically possible.

This does not affect any statutory cancellation rights available to you under UK consumer law.

13. Peak Periods

Production and delivery may take longer during periods of unusually high demand, including:

• Christmas and other holidays;

• major promotional periods;

• severe weather;

• carrier disruption; and

• unexpected production delays.

Where we become aware of a significant issue affecting your order, we will take reasonable steps to keep you informed.

14. Contact Us

For questions about shipping or an existing order, contact:

Email: futurevisionsociety.contact@gmail.com

Address:
60 Caspian Avenue
Preston PR4 0ET
United Kingdom

Please include your order number when contacting us about an existing order.