Returns & Refunds Policy

Last updated: 11 August 2026

At Future Vision Society, our products are produced on demand after an order is placed. We want you to be happy with your purchase while also making our returns process clear and straightforward.

This policy does not affect your statutory rights under UK consumer law.

1. Change of Mind Returns

If you are a UK consumer purchasing online, you may have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to return an eligible product, please contact us at:

futurevisionsociety.contact@gmail.com

within 14 days of receiving your order.

After notifying us, you must return the eligible item within a further 14 days.

Please contact us before sending any product back so that we can provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrect or otherwise not as required by law, you will normally be responsible for the cost of returning it.

Products should be returned in a condition consistent with reasonable inspection. We may make a deduction from the refund where the value of the product has been reduced because it has been handled beyond what would reasonably be permitted when examining it in a shop.

2. Personalised Products

The statutory right to cancel does not normally apply to products that are made to your individual specifications or are clearly personalised.

For example, if we offer a product where you request your own name, text, image or other individual customisation to be printed specifically for you, we may be unable to accept a change-of-mind cancellation or return once production has begun.

This does not affect your rights if the personalised product is faulty, damaged, incorrect or not as described.

3. Wrong Size or Colour

Please check the product description and available size guide carefully before ordering clothing.

For eligible non-personalised products, your applicable statutory cancellation rights remain available.

However, where a product has been individually personalised for you, we generally cannot offer an exchange or refund simply because you selected the wrong size, colour or other option.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, misprinted or you receive the wrong product, please contact us as soon as possible.

For the fastest resolution, please include:

• your order number;

• a description of the problem; and

• clear photographs showing the product and the issue.

Please contact:

futurevisionsociety.contact@gmail.com

Where appropriate, we will arrange a replacement, refund or other remedy.

For manufacturing or printing issues, we recommend contacting us within 30 days of delivery where possible so that we can also raise the issue promptly with our fulfilment provider.

Your statutory rights regarding faulty, misdescribed or otherwise non-conforming goods are not limited to this 30-day reporting request.

5. Refunds

Once an eligible returned product has been received, or you provide appropriate evidence that it has been returned where applicable, we will process the refund in accordance with applicable UK consumer law.

Eligible refunds will be returned to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

For an eligible cancellation of the entire order, we will also refund the basic standard delivery charge where required by law.

If you selected a more expensive delivery method, any additional amount above the standard delivery cost does not have to be refunded.

6. Exchanges

Because our products are produced on demand and we do not hold traditional inventory, we do not operate a standard exchange programme.

Where you have a statutory right to return a non-personalised product, you can return the eligible item in accordance with this policy and place a new order for the preferred product, size or colour.

If an item is defective, damaged or incorrect, please contact us instead so that we can resolve the issue.

7. Order Changes and Cancellations Before Production

Orders may be submitted for production shortly after they are placed.

If you notice an error in your order or wish to request a cancellation, contact us as quickly as possible at:

futurevisionsociety.contact@gmail.com

We will try to help where possible.

However, once production has begun, we may not be able to change or cancel the production process.

Nothing in this section limits any cancellation or consumer rights that apply to your purchase under UK law.

8. Incorrect Delivery Address

Customers are responsible for checking that the delivery information entered at checkout is accurate and complete.

If you notice an incorrect address after placing your order, contact us immediately.

We will try to correct it before production or dispatch where possible, but we cannot guarantee that changes can be made once the order has entered fulfilment.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

9. Lost Orders

If your order appears to be lost in transit, please contact us with your order number.

We will investigate the shipment with our fulfilment and delivery partners and, where appropriate, arrange a replacement, refund or other resolution.

10. How to Request a Return or Report a Problem

Please contact us before returning any product.

Future Vision Society

Email: futurevisionsociety.contact@gmail.com

Address:
60 Caspian Avenue
Preston PR4 0ET
United Kingdom

Please include your order number and the reason for contacting us.

We will provide further instructions depending on the circumstances of your order.

11. Your Statutory Rights

Nothing in this Returns & Refunds Policy excludes, restricts or replaces rights that you have under applicable UK consumer law.

Where this policy conflicts with a mandatory consumer right, your statutory rights will apply.